Your Data Stays Yours
We built 4d hongkong around one principle: your account, your payments, your privacy. Every deposit through DANA, OVO, GoPay or QRIS, every live table session, every sportsbook bet...
What We Collect and Why
When you open an account with 4d hongkong, we collect your name, email, phone number and payment details to process deposits via DANA, OVO, GoPay and QRIS. We also log your session activity — which games you browse, which live tables you join, your bet history — to detect fraud, comply with local gaming law in supported regions, and improve your lobby
experience. We do not sell this data. We do not share it with marketing firms or data brokers. Your information stays within our platform infrastructure.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions About Your Privacy
How We Protect Your Trust
SSL Encryption
Every transaction — QRIS, DANA, OVO, GoPay — travels through 256-bit SSL. Your payment details never touch our servers in plain text.
PCI Compliance
We meet PCI DSS Level 1 standards for card and e-wallet data. Third-party auditors verify our infrastructure twice yearly.
Fraud Detection
Machine learning flags unusual account activity in real time. If we spot a login from a new device or region, we alert you before funds move.
Data Retention Limits
We keep your session logs for 90 days, payment records for 7 years (tax law), and delete inactive account data after 24 months on request.
Staff Access Controls
Only our security and compliance teams can view your full account. Customer support sees only your username and email, never your payment method.
Incident Response
If a breach occurs, we notify affected users within 24 hours and provide free credit monitoring. We've never had a data leak since launch.
Privacy Across Our Platforms
| Live Casino Tables | Your table history and chip balance are tied to your account. We log dealer interactions for dispute resolution but never share them with other players. |
|---|---|
| Slot Lobbies | Spin history stays private. We track your play for responsible-gaming tools and payout verification, not for marketing or third-party analytics. |
| Sportsbook Markets | Your bet slips and odds history are encrypted. We use this data only to settle bets and detect suspicious patterns, never to profile your betting style. |
| Mobile App | The app uses the same encryption as our web platform. We request only essential permissions — location for fraud checks, camera for ID verification. |
| Payment Rails | DANA, OVO, GoPay and QRIS transactions are tokenized. We never store your full wallet credentials; we store a secure reference only. |
| Account Recovery | If you lose access, we verify your identity via email and SMS before resetting your password. We never ask for your PIN or full payment details. |
| Cookies & Tracking | We use session cookies to keep you logged in and analytics cookies to count page views. No third-party ad networks track you across the web. |
What Makes Our Policy Clear
Plain Language
We wrote this policy for you, not for lawyers. Every section explains what we do, why we do it, and what you can do about it in one read.
No Hidden Clauses
We don't bury data-sharing terms in footnotes. If we use your data for a new purpose, we ask first. If you say no, we stop.
Local Law First
We comply with Indonesia's data-protection rules and international standards. Your rights under local law are never waived by signing up.
One-Tap Exports
Request your full data in Settings > Privacy. We send it as a readable file within 48 hours. You own your information.
Deletion on Demand
Close your account and we delete your personal data within 30 days. Bet history stays for tax records, but your name and contact info vanish.
Annual Review
We update this policy every January and notify you of changes. You can always see what changed and when on this page.